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Compliance, Shipping & Logistics
Do your products comply with regulations such as TPD or PMTA?
We support product development in line with EU TPD and US PMTA requirements, and can provide test reports, ingredient data, and documentation for regulatory submission.
Can your products be adapted to different country regulations?
Yes. We can adjust nicotine strength, packaging, and labeling based on local regulatory requirements.
How do you ship products with batteries and e-liquid?
All shipments include MSDS and UN38.3 documentation, with shipping methods adjusted to meet destination compliance requirements.
What shipping options do you offer?
We support EXW, FOB, and DDP — flexible to your needs. Our logistics team handles the arrangements. Just let us know your preference.
How do you handle sudden regulatory changes?
We keep you updated on regulatory changes and help adjust product specs or packaging to keep your supply stable. Just let us know if something changes in your market.
Quality & Product Performance
Are the advertised puff counts accurate?
Puff counts are tested under a 3-second-per-puff standard, with ≥95% compliance — so your customers get what they expect.
Will there be leftover e-liquid or early battery failure?
No. Battery and e-liquid are matched to finish together — a complete experience, no waste.
How do you control leakage?
Every unit sealed and pressure-tested. Leakage rate below 0.1% — fewer returns.
Is flavor consistent across batches?
Automated mixing and strict material control ensure ≥95% flavor consistency — so your repeat customers get the same taste every time.
Are your products suitable for offline retail sales?
Yes — designed for stability and durability. Perfect for vape shops, convenience stores, and high-traffic retailers.
Supply Chain & OEM
Do you offer OEM / private label services?
Yes, including logo branding and packaging customization.
What is your MOQ? Do you support small-volume trial orders?
Yes. We offer flexible MOQ with mixed-order support — designed for businesses looking to start small or test the market. No large upfront commitment required.
Do you have stock available? How fast is shipping?
Yes, we maintain ready stock. Orders are shipped within 2–3 working days. Need faster? Let us know.
Can you handle large or peak season orders?
Yes. Our daily capacity can reach up to 500,000 boxes depending on product type. For peak orders, sharing your forecast 4–6 weeks ahead helps us secure production slots. Contact us to discuss your volume.
Do you offer exclusive distribution?
Yes — based on territory and volume. Feel free to reach out and we can go over the details.
What payment terms do you accept?
T/T (wire transfer) is our standard. Flexible terms can be discussed based on order size and cooperation history. Let us know what works for you.
After-Sales & Business Support
What if there are defective products?
Covered by a 12-month warranty. We’ll verify and replace — either in your next order or separately as needed.
What is your after-sales response time?
Usually within 24 hours — faster for urgent issues. We’re always here if you need anything.
How do you help improve our sales?
We share market-tested bestsellers and provide ready-to-use marketing assets — so you can focus on selling.
Do you provide support for offline display?
Yes — display stands and materials are available to help your in-store merchandising stand out.
How do you protect our margins?
We help protect your margins through territory protection and clear pricing policies — so you’re not competing against your own market.